General information
Once your order is placed, you will receive an email confirmation and an estimated delivery time/date. When the order is shipped, you will receive another email containing tracking information and the estimated delivery date. If, for any reason, an item is out of stock, we will notify you by either email or telephone. You will not be charged for any item that is out of stock. However, note that delivery times can also be subject to external factors as shall be described herein this policy and, therefore, cannot be guaranteed. Please make sure to enter your shipping address correctly before you place your order.
Order processing
We will process, and ship orders the same business day when received before 1 p.m. local time. The shipping orders placed after 1 p.m. local time will ship the following business day; those placed after 1 p.m. on Friday will ship the following Monday, regardless of delivery method.
Shipping options and estimated delivery timeframe
We offer the following shipping options below, but you understand that the estimated delivery time/dates for orders provided by Rose Market are non-binding, and the time of delivery is not of the essence.
Same day delivery
We offer same-day delivery for orders within a 3-5-mile radius through our delivery partners such as DoorDash. Customers can check delivery availability to their address by entering their delivery address at checkout.
Same-day delivery orders are accepted from 9 a.m. to 8 p.m. local time only, and the actual delivery time will be 1 to 2 hours from the time the order was received.
Standard shipping
Normal shipping (excluding same-day) typically takes 3 to 10 business days, and applicable shipping fees vary based on the selected delivery time and will be displayed during checkout.
Estimated shipping fee
At the time of purchase, a shipping estimate and/or shipping fee are added to the total purchase amount. The shipping charge may vary depending on the shipping method and other circumstances.
Shipping restrictions
With the exception of alcoholic items, we currently ship to all US mainland states and the District of Columbia, except for Hawaii, Alaska, Puerto Rico, Guam, and any other US state or territory that is not a part of the mainland USA. Alcoholic products will be shipped ONLY in California, USA. Registered users and guests can choose their preferred shipping methods during checkout. Shipping will be facilitated by reputable carriers such as UPS, FedEx, etc.
Also, we cannot ship to multiple addresses, as each shipping address requires a unique order to be placed. However, while we are unable to split a single order to go to multiple addresses, you can update your shipping address at any time under your account settings.
Signature policy
To purchase alcoholic wine from Rose Market, you need to be 21 years of age or older. All packages containing alcoholic items shipped by Rose Market must be signed for upon delivery, and you may need to show a valid ID to receive your item. Please note that any customer requests like “Please leave on the back porch” or “Please leave at the front door” will be disregarded. If your package is returned to us due to the absence of an adult signature, we regret that we cannot refund the shipping charges, and we will deduct a restocking fee of 20%.
Title and ownership transfer
All our alcoholic wine products are sold in California, and the title to the purchased alcoholic wines shall pass to you, the buyer, upon the completion of your purchase from our website. We do not provide any representation or guarantee regarding the legal rights of anyone to ship or import wines into any state outside of California. It is your sole responsibility to comply with all applicable laws and regulations related to the shipment of wines to your shipping address.
By placing an order with us, you authorize Rose Market to act on your behalf and engage a carrier to deliver the order to your specified shipping address. You also acknowledge and accept that Rose Market will coordinate the shipment with the selected carrier to ensure the prompt and safe delivery of the wine products. The shipping of wine products shall be conducted in compliance with all applicable state and federal laws.
Shipping/carrier disclaimer
We do our best to make sure shipments arrive quickly and in good condition. However, we shall not be liable for delays beyond our control. Rose Market shall not be held responsible for any shipment/package being delayed by the carrier due to adverse weather conditions, uncontrollable circumstances (flight delays, equipment malfunction etc.), or an act of God and will not refund the cost of shipping.
Multiple days of delays on shipments can be caused by any of the above-mentioned events regardless of the shipping method selected at the point of checkout.
Shipment reroutes/shipments returned to Rose Market
In the event that an order is placed with incorrect shipping information and requires a change of address, the customer will be charged a rerouting fee and any additional shipping charges that may apply to such rerouting. This fee can vary based on your location and how much the shipment needs to travel away from its originally shipped location.
Suppose incorrect shipping information provided by the Customer is the cause of a shipment(s) becoming delayed or delivered incorrectly by the carrier. In that case, Rose Market shall not be held responsible for any compensation or replacements for the incorrectly delivered shipment.
Refused and/or canceled orders by the receiver or returned to the sender by the receiver for any reason (including but not limited to incorrect address/incomplete address, receiver not available, the receiver did not pick up the package within the allotted time frame, the receiver did not provide identification required, etc.) will have the return shipping charges and a 20% restocking fee deducted out of any applicable refund. A new order will need to be placed if the customer is still interested in the originally purchased items.
Tracking your order
Depending on the mode of shipment you select at checkout, you will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches your provided delivery address. Please be advised that our confirmation email may be received as “SPAM,” depending on your inbox’s security settings. Check your ‘SPAM’ or ‘Junk’ mail inbox periodically.
Questions and concerns?
Please email us at or***@************et.com for questions, comments, and feedback about your order. For general enquiries, please email us at in**@************et.com.
